Frequently Asked Questions



How long will my order take?

We will process your order within 5 business day following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow up to 3 working days for delivery. (with exception to surprise bath bombs that may require 5 days before shipping due to demand)

Parcels are sent via CourierPost within New Zealand only, we do not shipping internationally.  

Shipping costs:   All New Zealand $7.50 (from 1st April 2019)   Overnight option available at checkout.

What if I have a problem with my delivered order?

Due to the nature of Pasithea bath treats they are highly subject to damage in transit, while all effort is made at time of packing once with our couriers it is out of our hands.  

There is currently no returns or refunds for Pasithea products.  However, should you have a question with your delivered ordered then please contact us on sales@pasithea.co.nz and we will try to assist as best as possible.


What payment options are available?

Paypal - A trusted, secure payment gateway which allows you to pay by card or Paypal account if you have one.  

LayBuy - Buy now through Laybuy and spread the cost over a number of weeks, account required.

Bank Transfer - Good old, safe bank to bank transfer.  However, this will impact your order being shipped as money transfers.

Stripe - Currently the safest, secure payment gateway for using your credit or debit card over the web..



Are Pasithea products safe for children, or people who have skin allergies and eczema?  

All Pasithea products are created using as gentle and natural ingredients possible, each product is tested to be stain free for your skin and bath tub.  

Safe for younger skins, sufferers of allergies and eczema.  However, as always each person can react differently and a skin/patch test is always advised, as it checking the ingredients listed under each product, which have been extensively listed to allow for customers to check.  

What is the loyalty point program?  How does it work?

Loyalty points are added to your account per order placed that is over $20.  These loyalty points can be used as a discount on future orders    10 points equals $1 NZ dollar.  Leaving a review on our Facebook page will also earn you additional points, which are added to your account.  



Cruelty-Free & Eco-Friendly

Made in New Zealand


Paraben, Sulphate, and Phthalate Free

Handmade with love



Do you test on animals?

As the owner of Pasithea and a passionate animal lover this is a very important topic and I can guarantee that all my products are 100% cruelty free and will never be tested on animals, these are fun bath treats humans are more than happy to test them.  In addition to this statement, all of the base ingredients are sourced from companies that have a 100% cruelty free status too. 

How is Pasithea, Eco-Friendly?

Pasithea is passionate about creating as little of a carbon footprint as possible.  This is done by re-using packaging, using recycable containers and by using bioglitter, which is a plastic free glitter, safer for the waterways as it breaks down.  Our cellophane wrapped products are compostable as is the cellotape securing packages as they are made using a compound called cellulose a plant base that decomposes over time.  

I'm keen on becoming a stockist?

Pop on over to the wholesale tab here >>  fill in your details and a wholesale list will be sent to you.  Your email address will be added to our wholesale subscribers list at time of inquiry, this means that you will be emailed with the latest updates to the wholesale price list when they are amended as well as any wholesale only offers that may come.  If you wish to unsubscribe from this list you will have the option at the bottom of each newsletter that you receive.

Do you work with blogger? or have brand reps?

We do!  Its great to show support to local New Zealand bloggers, feel free to contact us on sales@pasithea.co.nz for a chat.  Although we would love to work with everyone, you must understand that Pasithea is a small homegrown business and we simply can not afford to send free of charge products all the time.

To become a brand rep you must be following us on Instagram where we host occasionally opening for new brand reps.  





Nail Glass Bottles - Return Program



At Pasithea, in an effort to ensure that our product packaging does not end up in landfills, we decided to start a return program for all our glass bottled nail products (includes: Nail Elixir, Bases Covered, Shielded, and all future colours, holos and glitters that are in the works)



How this program works:  

Once you have 6 empty bottles from any of the listed above products,send them back Pasithea HQ (email sales@pasithea.co.nz for address details) and let us know what nail product you would like to receive free of charge (from listed products in this program) This does include tootsie non toxic nail colour bottles.




nail elixir cuticle oil return bottle recycle program


non toxic nail colours made in new zealand

Tootsie non toxic nail colours - a nail brand on a mission

Tootsie was created to not only bring non toxic nail colours to the New Zealand market that are safe for all, but as a way to raise funds for New Zealand humane cat shelters.

Purchasing a bottle through Pasithea sees $1 go towards these funds

Check future blogs of when donations are made and which cat shelter has benefited (the aim is to quarterly donate to different shelters throughout New Zealand.









TERMS AND CONDITIONS

This website is operated by Pasithea NZ. Throughout the site, the terms “we”, “us” and “our” refer to Pasithea NZ. Pasithea NZ offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are of legal age in New Zealand and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

PRODUCTS

Certain products may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. (see below for return policy)

We have made every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

·         Toy Insert Warning:    All bath bombs that contain a hidden toy is noted on the product listing as well as labelled that it does contain an item that is not suitable for children under the age of 5, these are small items and a choking hazard.

·         Skin and Tub Testing: Each batch produced has 1 product removed to be tub and skin tested, this is carried out in the main bath of the house, a plastic roughly 10 year old tub, permanent staining has not occurred, but if it does leave even a hint of a stain that product is removed, even if the stain is easily removed with cleaning products.  The same for staining of the skin, it may occur when touching the product but is easily removed, especially with bath bombs, if you hold onto it as it dissolves in the water the dyes will leech onto your skin, these are quickly washed off with soap in the bath water.  However, all products are tested to ensure that while you enjoy your bath your whole body doesn't get tinted.  By doing this skin and tub testing for all products we will not be liable for any staining that occurs, with a variety of bath tubs made of different material and of age plus state of wear and tear we cannot guarantee that products will not stain.   It has been in our experience that when taking a bath with glitters and brightly coloured water you will need to rinse the tub straight afterwards, if there is any leftover colouring on the tub, spraying with a bathroom cleaner and leaving for a few minutes will make that colour easily wash away without the need to scrub, again this is only been proven by Pasithea on the plastic style tubs.  

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

THIRD-PARTY LINKS

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy below (at the end of the terms of service)

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Pasithea NZ, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Pasithea NZ and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New Zealand.

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

CONTACT INFORMATION

Questions about the Terms of Service should be sent using our contact page form.

 


Return Policy

Returns and refunds

Due to the nature of Pasithea bath treats they are highly subject to damage in transit, while all effort is made at time of packing once with our couriers it is out of our hands.  There is currently no returns or refunds for Pasithea products.


Shipping Policy

Delivery and shipment of orders

We will process your order within 5 business day following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow up to 3 working days for delivery. (with exception to surprise bath bombs that may require 5 days before shipping due to demand)

Parcels are sent via courier within New Zealand only, we do not ship internationally.  

Shipping costs:   All New Zealand $7.50 (as of 1st April 2019) with Overnight option available at checkout at a higher rate.

Holiday Dates for delivery and shipping:  Please be aware that over the busy holiday period that couriers are overworked and that you parcel may require an additional day (even with overnight courier service) 

·         Surprise Bath Bombs:   Pasithea surprise bath bombs are one of the most popular items, to prevent out of stock notifications, these is always a current stock available to the batch size, if demand is high then shipment of these bath bombs may require 5 days as they are now in continuous production.


Your privacy - Privacy Policy

Our commitment to your privacy

We respect your right to privacy and your right to view and update the personal information we hold about you. We are committed to protecting your privacy when you visit our site or contact us in any way.

We will only deal with your personal information in accordance with the Privacy Act 1993 and this privacy policy.

Your personal information

Collecting your personal information

If you sign up to Pasithea NZ newsletter, or establish an online account then you will need to provide us with some or all the following personal information:

  • Your name.
  • Your email address.
  • Your residential or postal address.

Collectively, this is known as your “personal information".

Note: We do not collect credit card or banking information, all our payment services are outsourced via channels such as PayPal, Laybuy and Stripe all of which have their own privacy policies that you can easily access on their websites.

Using your personal information

We collect and use your personal information to:

  • Tell you about our new products and services: for example, if you are opted-in to email marketing communications we may email you to let you know about new content you may be interested in.

Changing your personal information

You have the right to view and change any personal information we hold about you at any time.   This can be done via your account portal via the log in button on the front page of Pasithea NZ website.

Disclosing your personal information

We will not sell or rent your personal information to any third party ever!

Contacting you

We may contact you to:

  • Respond to any enquiries you make.
  • In a newsletter format that is to share news on special offers, new products and other information about Pasithea NZ 

Email communications

All new members will be signed up to automatically receive email marketing communications. You can choose to remove yourself from email marketing communications by following the "unsubscribe" prompt at the bottom of each email, we use a service supplied by mail chimp to issue all our newsletters which make the process very simple.  

Links to other websites

Our websites provide links to other websites when we consider you may be interested in the contents of those sites. We do not endorse any third-party sites, or their content and we have no control over the conduct of the companies or organisations operating those sites.

Before you disclose any personal information to another site, we advise you to check its terms and conditions, including its privacy and security policies.

More information

Complaints

If you are concerned this privacy policy may have been breached or your privacy has been compromised, please email us immediately on sales@Pasithea.co.nz

Other information

You can find more information about our policies for protecting your personal information in our terms and conditions

 

 



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